There is nothing more frustrating than the automated phone system. And, let me tell you - I have had my encounter with more than one crap-tastic version.
A few years back, I was in a college friend's wedding. Since she lived in Vermont, she decided to have her bachelorette party in Boston and I decided to fly up to meet her. Well, just as luck would have it - I got a phone message stating that my flight was delayed and that I could call again in a few hours for a status update.
*Fast forward an hour later*
Phone System: "Please state the arrival city"
Me: "Boston"
Phone System: "You have said Austin, Texas. Yes or no."
Me: "No."
Phone System: "Please state the arrival city"
Me: "Boston"
Phone System: "You have said Austin, Texas. Yes or no."
Me: "No."
Phone System: "Please state the arrival city"
Me: "BOSTON MASSACHUSETTS"
Phone System: "You have said Austin, Texas. Yes or no."
Me: "No."
Phone System: "Please state the arrival city"
Me: "BOSTON. B-O-S-T-O-N. BOSTON MASSACHUSETTS!!!"
Phone System: "You have said Austin, Texas. Yes or no."
Me: "(insert expletive here)" Click.
----
Then there was the Alabama Hotel incident this past summer while I was working on the Gulf Oil Spill.
Phone System: "Please speak the time for your wake up call."
Me: "Ten of six."
Phone System: "You said Ten O'Six. Please confirm by saying yes or no."
Me: "No."
Phone System: "Please speak the time for your wake up call."
Me: "Ten of six."
Phone System: "You said Ten O'Six. Please confirm by saying yes or no."
Me: "Good grief!!! FIVE FIFTY!!"
Phone System: "I'm sorry, that is not a valid time, please speak the time for your wake up call."
Me: "FIVE FIFTY!!"
Phone System: "You said Five fifty. Please confirm by saying yes or no."
Me: "YES!"
Just to let you know - I never got the wake up call the next morning...
Ughhh...I hate automated phone systems.
ugh - I SO agree!!! I usually just pound away at the 0 button in hopes of getting a human on the phone!!
ReplyDeleteugggh...i can relate! technology is great, but sometimes i think we lose sight of people in the mix!
ReplyDeleteI hate this! I just repeat over and over "Customer service." lol
ReplyDelete